Last updated: January 27, 2023
Riseact welcomes you! By signing up for a Riseact Account (as defined in Section 1) or using any of the Riseact Services (as defined below), you agree to be bound by the following terms and conditions (the “Service Terms and Conditions ").
In these Terms and Conditions of Service, the terms “we”, “us”, “our” and “Riseact b>” refer to the relevant Riseact Contracting Party (as defined below in Section 13), represented by Metadonors S.r.l., and “you” means the Riseact User (in the case of registering or using a Riseact Service by an individual) or the organization with which the Riseact User collaborates (in the case of registration or use of a Riseact Service by an organization) and any of its affiliates.
Riseact offers a platform with everything needed for organizations to unify their fundraising activities. Among other features, this platform includes a set of tools for organizations to: create and customize online campaigns; receive donations in multiple locations (including web, mobile, social media, online marketplaces, and other online venues (“Online Services”)); manage products, donations, contacts, fundraising campaigns, marketing and advertising; involve existing and potential supporters. In these Terms and Conditions of Service each service offered by Riseact will be referred to as “Service(s)”. Any new features or tools added to the current Services will also be subject to the Terms and Conditions of the service. You can consult the most current version of the Terms and Conditions of Service at any time at https://www.riseact.org/en/terms-of-service
You must read and agree to all terms and conditions contained or expressly referred to in these Terms and Conditions of Service, including the Riseact Privacy Policy and the Riseact Data Processing Policy before you can sign up for a Riseact Account or use any Riseact Services.
Summaries are provided for convenience only and appear in bold below each section, but are not legally binding. Read the entire Terms and Conditions of Service, including any documents referred to in them, to understand your full legal obligations.
By using Riseact or any of Riseact's services, you agree to these terms. Make sure to periodically check for any updates.
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You are responsible for your Account, the Materials you upload to the Riseact Service and the operation of your Riseact Website. If you violate the Riseact Terms and Conditions of Service, we may terminate your access to the services. Should we need to contact you, we will write to the Primary email address.
2.1 Website Owner
2.2 User Accounts
2.3 Account and Payment Methods
2.4 Domain names (coming soon)
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Only one person (usually who subscribes to the Riseact Service) can be the "Owner of the Website". The Website Owner is responsible for the Account, bound by these Terms and Conditions of Service and responsible for the actions of third parties accessing the Account. If you are registering on behalf of your employer or organisation, they will be the Website Owner responsible for the Account.
The Website Owner will have to independently create and manage the systems that allow him to accept payments. You are responsible for activating and deactivating these accounts and complying with the terms set forth for them by the parties that make them available, such as PayPal and Stripe.
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We at Riseact can decide to whom we make our Services available and we are free to modify them at any time. We also have the right to refuse/remove Materials from any part of the Services, including your Website. We may offer the Services to your competitors but in doing so we will never share your confidential information with them. In the event of a dispute over ownership of a Riseact Account, we may suspend the Account or transfer it to whoever we determine to be the rightful owner.
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You (and not us) are responsible for your Website Riseact, for the goods, campaigns or services you offer and for the relationship with your customers/supporters
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All WebSites must have a valid payment method (such as a credit card) registered in their account to cover service charges, including Subscription Fees, Transaction Fees and Additional Fees. Subscription Fees are charged every 30 days. Any Transaction Fees or Additional Fees will be charged to your chosen payment method. If we are unable to charge the Fees payment to your payment method, we will make further attempts. If payment fails within 28 days of the initial charge attempt, Riseact may suspend your Website. You are responsible for paying all Taxes related to your Website or use of the Services. You may need to pay Tax to Riseact or directly to your local tax authority. Refunds are not permitted.
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Both you and Riseact agree to use the other party's Confidential Information only to perform your obligations under these Terms and Conditions of Service. Confidential Information shall be protected and respected.
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Riseact will not be responsible for damages or legal actions that may arise if you break the law, violate this agreement or enter into conflict with the rights of third parties. The Service is provided "as is" and "as available". We make no warranties and our liability is limited for any errors or interruptions.
8.1 Your Materials
8.2 Intellectual Property of Riseact
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Any content you upload remains your property (if it was such) and is subject to your liability, but Riseact may use and publish the content you upload. The materials uploaded to Riseact remain the legitimate owners and subject to their responsibility. However, in relation to the materials you publish through the platform, you grant Riseact a license to use it for the management and promotion of the Services.
9.1 SMS messages
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When using our SMS services, you are obligated to comply with our terms and conditions of use of the SMS providers and the statutory provisions.
9.2 Theme Store
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You can purchase our Themes and use them for one Website at a time. You can modify the Themes, but without infringing the intellectual property rights of third parties, including the designer. For issues related to a Theme, contact the designer. Keep in mind that Themes may be deleted or changed over time.
9.3 Riseact Email
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By using the Email Services, you agree that Riseact may use tools to verify that the content of the emails sent is secure and compliant with our policies.
9.4 Third Party Services, Riseact Expert Professional Services
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Riseact is not responsible for Third Party Services, so choose at your own risk whether to use them. By choosing to use Third Party Services on the Riseact platform, you consent to Riseact sharing your data (and potentially your customers' data) with such Services. If you use third-party services, take note that Riseact does not offer any guarantees on them, so inform yourself in advance.
9.5 Beta Services
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Beta Services may be offered from time to time. They are not part of the Standard Services and may contain errors or undergo changes at any time. You use the Beta Services at your own risk and we are not responsible for any loss or damage that may arise from your use of a Beta Service. You may be required to keep your participation in the Beta program confidential.
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We welcome customer feedback but are under no obligation to keep any ideas and suggestions about our Services or third-party services confidential, and we are free to use the feedback in any way we choose.
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Riseact respects intellectual property rights and you are expected to do the same. If we receive a Notice of Alleged Infringement, we may disable access to the allegedly infringing content or remove it from your website. If you believe the complaint is unfounded, you can submit a counter notification. If you believe that one of our merchants is infringing on your intellectual property rights, you can send Riseact a Notification. We will promptly disable access to the content or remove it, by sending a notification to the merchant.
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Riseact's use and collection of personal data is governed by our Privacy Policy. Riseact's use and collection of customer personal data is also governed by our Privacy Policy.
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To initiate the termination process, you must contact Support. Riseact will respond with specific information about the termination process of your account. Once the termination is confirmed, domains purchased through Riseact will no longer automatically renew. If you cancel in the middle of a billing cycle, you will receive one last invoice via email. We may terminate your account at any time.
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We will notify you in advance of any changes to the Terms and Conditions of Service that materially or adversely affect your rights under these Terms or your use of the Services (unless the change is due for example to legal obligations, or the need to prevent abuse of our Services).